Welcome to

Busisol Sourcing (India) Private Limited

HR and Management Consultants

Job Code : JN22042023
Function area : IT /Shipping
Contact Person : Mr Karthik
Industry type : IT/Shipping
Position : Application Support Engineer-Mumbai
Work Experience : 4 to 10
Status : active
Hiring Role : Application Support Engineer-Mumbai
Response Ph/Mob : 9791876677
Response Email 1 : karthik@busisol.net
Date : 21-Apr-2023
End Date : 31-May-2023
Skill category : "Application Support",Sql,Javascript,Asp.net,"Technical Support","Agile
CTC Range : 10 LPA
Show CTC range in portal :
Posted by : karthik
Email : karthik@busisol.net
Job description : Provide advanced technical support via phone, portal or in person Focuses on 2nd/3rd line applications support - SQL, .Net Stack (ASP.NET, C#, JavaScript) - being the bridge between 1st line support and the Development team in an Agile/Scrum environment Manage and resolve incidents, requests and problems within set SLAs - communicating effectively with customers Handle functional and customer escalations Identify root cause Ensure knowledge articles are created, validated and published Create technical documentation Identify scope for or items for inclusion in service improvement plans Responsible for keeping skillset up to date with the relevant emerging technologies outside and within the organisation, either by Comply with the Companys health, safety, environmental and quality assurance policies and procedures. You may be asked from time to time be asked to undertake other tasks that are considered relevant to your position. Accountable for the creation, updating, maintenance, storage, knowledge sharing and distribution of high quality documentation relating to all software development activities
Uploaded Date : 22-Apr-2023


Get Social