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Busisol Sourcing (India) Private Limited

HR and Management Consultants




Job Code : JN/46612/2013
Function area : Answer inbound calls and assist customers with their Queries/Request/Complains
Contact Person : Ms. Shashi Narayan
Industry type : Banking
Position : Contact Center Executive
Work Experience : 0 to 4
Status : inactive
Response Ph/Mob : 080-48145260 / 080-48145261 / 080-48145263 / 080-48146221
Response Email 1 : shashi@busisol.net
Date : 21-Jan-2019
End Date : 31-Jan-2019
Relevant Experience : 0-4 years
CTC Range : Rs. 4.50 Lakh p.a.
Posted by : shashi
Email : shashi@busisol.net
Job description : Position :Contact Center Executive Location : Chennai No of Vacancies : 50 Location : Karapakkam-Chennai Job Role: • Answer inbound calls and assist customers with their Queries/Request/Complains. • Raise Request & Complaints on behalf of the customer in the CRM tool. • Generate leads and educate customers about new products & their benefits. • Maintain and adhere to compliance guidelines • Capture problem indicators, highlight and suggest improvement • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy • Maintain adequate knowledge levels on products, processes and systems used • Ensure sales target are met • Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs Languages Required: English + Hindi (compulsory). Any other Regional language. Education: Graduates (Any stream) For Freshers CTC will be 1.80 Lacs – 2 Lacs/Annum Experienced CTC will be max 4.5 Lacs/ Annum Interested candidates can send their updated word format resume along with these details to shashi@busisol.net Total Experience : Current CTC : Expectation : Notice Period : For further details please feel free to call on : 080-48145260 / 080-48145261 / 080-48145263 / 080-48146221 (Ms. Shashi Narayan)
Uploaded Date : 21-Jan-2019

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