| Job Code | : JN/46612/2013 |
|---|---|
| Function area | : Answer inbound calls and assist customers with their Queries/Request/Complains |
| Contact Person | : Ms. Shashi Narayan |
| Industry type | : Banking |
| Position | : Contact Center Executive |
| Work Experience | : 0 to 4 |
| Status | : inactive |
| Response Ph/Mob | : 080-48145260 / 080-48145261 / 080-48145263 / 080-48146221 |
| Response Email 1 | : shashi@busisol.net |
| Date | : 21-Jan-2019 |
| End Date | : 31-Jan-2019 |
| Relevant Experience | : 0-4 years |
| CTC Range | : Rs. 4.50 Lakh p.a. |
| Posted by | : |
| : | |
| Job description | : Position :Contact Center Executive Location : Chennai No of Vacancies : 50 Location : Karapakkam-Chennai Job Role: • Answer inbound calls and assist customers with their Queries/Request/Complains. • Raise Request & Complaints on behalf of the customer in the CRM tool. • Generate leads and educate customers about new products & their benefits. • Maintain and adhere to compliance guidelines • Capture problem indicators, highlight and suggest improvement • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy • Maintain adequate knowledge levels on products, processes and systems used • Ensure sales target are met • Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs Languages Required: English + Hindi (compulsory). Any other Regional language. Education: Graduates (Any stream) For Freshers CTC will be 1.80 Lacs – 2 Lacs/Annum Experienced CTC will be max 4.5 Lacs/ Annum Interested candidates can send their updated word format resume along with these details to shashi@busisol.net Total Experience : Current CTC : Expectation : Notice Period : For further details please feel free to call on : 080-48145260 / 080-48145261 / 080-48145263 / 080-48146221 (Ms. Shashi Narayan) |
| Uploaded Date | : 21-Jan-2019 |
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